Donation Privacy

Malaak Charity is committed to the highest standards of transparency and accountability in managing donations. We strive to protect donors’ rights and ensure that contributions are used for the declared charitable purposes in accordance with applicable laws and regulations.

1. Donation Methods

Donations to Malaak Charity are accepted only through official and approved channels, including:

Secure online payment gateways
Bank transfers
Recurring donations (monthly subscriptions)

⚠️ Malaak Charity is not responsible for donations made through unofficial or unauthorized channels.

2. Donor Acknowledgment

By completing a donation, the donor acknowledges and agrees to the following:

The donation is made voluntarily and without coercion
The donation is not in exchange for any service or product
The organization is not obligated to achieve a specific outcome but commits to making reasonable efforts to implement projects within available resources
The donor authorizes the organization to allocate the donation to the specified project or a similar one if implementation becomes impossible

3. Donor Rights

Donors have the right to:

Donate under their real name, a pseudonym, or anonymously ("Anonymous Donor")
Request periodic reports on the project, provided correct contact information (email and phone number) is supplied
Know the estimated timeline for project implementation
Contribute in installments or via monthly deductions, with implementation starting upon reaching the required minimum funding
Request a dedicated donation link for a specific project, subject to organizational policies and possible identity verification

4. Documentation and Reporting

Malaak Charity provides reports depending on the type of project:

Construction projects: progress report + final report
Water wells: report after completion and inauguration
Sponsorship programs: periodic reports (typically annual)

The timing and nature of reports may vary depending on field conditions and data availability.

5. Recurring Donations

Donations are automatically deducted on a recurring basis with donor consent
Donors may cancel recurring donations at any time by contacting the organization or through the payment method used
Cancellation does not affect amounts already processed

6. Donation Modifications

Upon donor request:

Certain donation details (such as display name) may be modified within a limited timeframe depending on the project type

Based on circumstances:

In cases of force majeure (e.g., natural disasters, security or political conditions), the organization may:
- Change the project location
- Replace the project with a similar one

Donors will be notified when possible and their approval will be sought where feasible.

7. Refund Policy

Refund requests may be submitted within 30 days of the donation date, provided the project has not yet started
Refunds are not available once project implementation has begun
If implementation is delayed for more than 18 months without a suitable alternative, donors may request a refund
Refunds will be processed using the original payment method whenever possible
Supporting documents (such as donation receipt or identity verification) may be required

8. Administrative Fees

Malaak Charity retains a variable administrative percentage of donations to cover:

Operational costs
Payment processing and transfer fees
Logistical and administrative expenses

This is done transparently to ensure the sustainability of charitable operations.

9. Disclaimer

The organization does not guarantee exact timelines for project completion
Malaak Charity is not responsible for delays caused by factors beyond its control
Reports and images are provided for transparency purposes and do not constitute a legal guarantee of specific outcomes

10. Policy Updates

Malaak Charity reserves the right to modify or update this Donation Policy at any time.
Any updates will be published on this page, and continued donations constitute acceptance of the updated policy.